Voice UX continues to evolve from chatbot environments to AI-enhanced natural language processing. Voice is a unifier across all abilities and ages, but has yet to become a ubiquitous part of the UX design process. Join design ethnographer Kelly Goto and accessibility guru Colin Wong as they take you through a process they call ‘Descriptive UX’ to pull real needs and wish list items into a working Voice prototype.
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Kelly Goto
As an evangelist for design ethnography, Kelly Goto is dedicated to understanding how real people integrate products and services into their daily lives. She is the principal of both gotomedia and gotoresearch — working at the intersection of UX, CX and Service Design to simplify complex experiences from traditional apps to the latest in AI and conversational interfaces for companies such as Abbott Health, Mayo Clinic, Netflix, Twitter, Sony, VMware and Amazon.
Her book, Web Redesign 2.0 was a primer for the field of user experience and has been translated into more than 16 languages.
Goto’s latest mission? Helping companies harness the power of inclusive design and adaptive, accessible experiences to improve health outcomes and independence regardless of age or ability.
Colin Wong
Accessibility Consultant
Colin Wong is currently working as an accessibility consultant for gotomedia and pursuing a Ph.D. in teaching and leadership. He is a blindness rehabilitation professional that has held many positions in various organizations including as a board member, O&M instructor, training manager, program coordinator, and educational consultant. Wong’s goal in this field is to raise the expectations for the blind, increase opportunities, and spread knowledge through teaching, training, and increased access.
