In just a few years, Nest has grown from a single thermostat company to a leading smart home brand. That brand—simple, human, delightful—is at the core of all of Nest design.
In this talk, we’ll show how audio, voice and writing come together to create products that you want to live with. From simple greetings to helpful, easily understood messaging, content is at the heart of the Nest brand. We will talk about the process and details of designing text and speech interactions for the home, including:
- Fundamental challenges to writing for products in your home, and why it’s different from other UX writing.
- Voice as an integral and critical element of product design.
- Using voice to make products functional and easy to use, both day to day and during an emergency.
- How written and spoken language can support each other to create a consistent message.
